Pre-order Policy

Pre-orders let you reserve products before their official release. Every pre-order product is clearly labelled Pre-order and shows its expected release date on the product page and at checkout.

1. Payment

You pay the full price, including shipping, when you place a pre-order. The price is fixed when you order, even if the price changes later.

2. Release dates and shipping

Release dates are set by the publisher and its distributors, not by us. We ship pre-orders as soon as stock reaches us, normally on or shortly after the release date shown. If an order contains both pre-order and in-stock items, the whole order ships when the pre-order item arrives, unless we tell you otherwise.

3. Delays

If a release date moves, we update the product page and email you with the new expected date. If the delay is longer than 30 days past the original date, you can cancel for a full refund, or keep your pre-order.

4. Cancellations

You can cancel a pre-order at any time before it ships for a full refund to your original payment method. Email contact@pokelockbox.online with your order number. Once a pre-order has shipped, our Refund & Return Policy applies.

5. Allocation

Occasionally we receive fewer units from our supplier than we ordered. Pre-orders are filled in the order they were placed. If we can't fill your pre-order, we refund you in full within 5 business days and let you know straight away.

6. Your rights

This policy does not affect your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

7. Contact

pokelockbox ships from Auckland, New Zealand. Email: contact@pokelockbox.online